March 23, 2020

Volume 36 | Number 5

Special Edition – This Document is Updated Frequently – please check back

Comprehensive Guidance Regarding Use of Telehealth including Telephonic

Services During the COVID-19 State of Emergency
The intent of this guidance is to provide broad expansion for the ability of all Medicaid providers in all situations
to use a wide variety of communication methods to deliver services remotely during the COVID-19 State of
Emergency, to the extent it is appropriate for the care of the member.
Telehealth services will be reimbursed at parity with existing off-site visit payments (clinics) or face-to-face
visits (i.e., 100% of Medicaid payment rates). This guidance relaxes rules on the types of clinicians, facilities,
and services eligible for billing under telehealth rules.
This guidance additionally addresses some technological barriers to telehealth by allowing clinicians and
health care organizations to bill for telephonic services if they cannot provide the audiovisual technology
traditionally referred to as “telemedicine.”
This guidance replaces previously issued guidance regarding telehealth and telephonic
communication services during the COVID-19 State of Emergency (Medicaid Update March 2020 Vol 36,
Numbers 3 and 4).
This guidance does not change any other Medicaid program requirements with respect to authorized services
or provider enrollment and does not expand authorization to bill Medicaid beyond service providers who are
currently enrolled to bill Medicaid Fee for Service (FFS) or contracted with a Medicaid Managed Care Plan.

I. General Information

Effective for dates of service on or after March 1, 2020, for the duration of the State Disaster Emergency
declared under Executive Order 202, herein referred to as the “State of Emergency”, New York State Medicaid
will reimburse telephonic assessment, monitoring, and evaluation and management services provided to
members in cases where face-to-face visits may not be recommended and it is appropriate for the member to
be evaluated and managed by telephone. This guidance is to support the policy that members should be
treated through telehealth provided by all Medicaid qualified practitioners and service providers, including
telephonically, wherever possible to avoid member congregation with potentially sick patients. Telephonic
communication will be covered when provided by any qualified practitioner or service provider. All telephonic
encounters documented as appropriate by the provider would be considered medically necessary for payment
purposes in Medicaid FFS or Medicaid Managed Care. All other requirements in delivery of these services
otherwise apply.

The following information applies to all Medicaid providers and providers contracted to serve Medicaid
members under Medicaid managed care plans. However, the Office of Mental Health (OMH), the Office for
People with Developmental Disabilities (OPWDD), and the Office of Addiction Services and Supports (OASAS)
have issued separate guidance on telehealth and regulations that will align with state law and Medicaid
payment policy for Medicaid members being served under their authority. Links are provided at the end of this
document.
Andrew M. Cuomo
Governor
State of New York

Howard A. Zucker, M.D., J.D.

Commissioner
New York State
Department of Health

Donna Frescatore
Medicaid Director
Office of Health Insurance Programs

The Medicaid Update is a monthly publication of the New York State Department of Health.

In This Issue…
I. General Information ......................................................................................................... 1
II. Telephonic Reimbursement Overview.............................................................................. 3
Telephonic Payment Chart Explained .................................................................................................. 4
III. Telehealth ........................................................................................................................ 4
A. Definition of Telehealth ................................................................................................................. 4
B. Originating Site ............................................................................................................................. 4
C. Distant Site .................................................................................................................................... 4
D. Telehealth Applications (Telemedicine, Store-and-Forward, Remote Patient Monitoring) .......... 4
E. Telemedicine ................................................................................................................................. 5
F. Store-and-Forward Technology .................................................................................................... 5
G. Remote Patient Monitoring during the State of Emergency ......................................................... 5
IV. Telehealth Providers ........................................................................................................ 5
V. Confidentiality .................................................................................................................. 5
VI. Patient Rights and Consents ............................................................................................ 6
VII. Billing Rules for Telehealth Services ................................................................................ 6
A. Billing for Teledentistry Services ................................................................................................... 7
B. General Billing Guidelines ............................................................................................................ 7
C. Fee-for-Service Billing for Telemedicine by Site and Location (not telephonic) ........................... 7
D. Application-Specific Telehealth Billing Rules ................................................................................ 9
E. Medicaid Managed Care Considerations.................................................................................... 10
VIII. Options to Support Members with Limited or Lack of Access to Devices and Services .. 10
IX. Useful Links: .................................................................................................................. 11
X. Questions:...................................................................................................................... 12

March 2020 New York State Medicaid Update Special Edition pg. 2
 II. Telephonic Reimbursement Overview
Payment for telephonic encounters for health care and health care support services will be supported in six different payment pathways utilizing
the usual provider billing structure. See the table below for the billing pathways available for telephonic encounters during the COVID-19 State of
Emergency by both FFS and Managed Care*: Chart Changes in Bold 3/23/2/20
Billing Telephonic Applicable Fee or Historical
Rate Code or Procedure Notes:
Lane Service Providers Rate Setting
Evaluation and Physicians, NPs, CPT Procedure Codes “99211”,
Fee New or established patients.
Lane 1 Management PAs, Midwives, Office “99441”, “99442”, and “99443”
Schedule Append GQ modifier for 99211only
Services Dentists, RNs “D9991” - Dentists
Any existing Procedure Codes for
Assessment and All other practitioners Billable by Medicaid enrolled
Fee services appropriate to be delivered
Lane 2 Patient billing fee schedule Office providers.
Schedule by telephone. Append modifier GQ for
Management (e.g., Psychologist) New or established patients.
tracking purposes.
Offsite Clinic or
Evaluation and Other (e.g., Rate Code “7961” for non-SBHC
Physicians, NPs,
Lane 3 Management Rate amb surg, New or established patients.
PAs, Midwives
Services (non- day Rate Code “7962” for SBHC
FQHC) program)
Offsite
Rate Code “4012” for non-SBHC
Evaluation and Physicians, NPs,
Lane 4 Rate Clinic New or established patients.
Management PAs, Midwives
Rate Code “4015” for SBHC
Services (FQHC)
Non-SBHC: Broadly billable by a wide range of
• Rate Code “7963” (for provider types including FQHCs,
telephone 5 – 10 minutes) Day Programs and Home Care
Clinic or (e.g., aide supervision, aid
other • Rate Code “7964” (for orientation, medication
Other practitioners telephonic 11 – 20 minutes)
Includes adherence, patient check-ins).
(e.g., Social Workers, • Rate Code “7965” (for
Assessment and FQHCs, However, see LHCSA/CHHA
dieticians, home telephonic 21 – 30 minutes)
Lane 5 Patient Rate Day assessments and RN visits which
care aides, RNs, SBHC:
Management Programs get billed under existing rates in
therapists and other • Rate code “7966” (for
and Home Lane 6).
home care workers) telephone 5 – 10 minutes)
Care
Providers • Rate code “7967” (for New or established patients.
telephonic 11 – 20 minutes)
• Rate code “7968” (for Report NPI of supervising physician
telephonic 21 – 30 minutes) as Attending.
All provider types
Other Services Covers all Medicaid services not
(e.g., Home Care,
(not eligible to bill All other as All appropriate rate codes as long as covered above. Includes LHCSA
Lane 6 ADHC programs, Rate
one of the above appropriate appropriate to delivery by telephone and CHHA assessments,
health home, HCBS,
categories) evaluations and RN visits.
peers)
*Managed care plans may have separate detailed billing guidance but will cover all services appropriate to deliver through telehealth/telephonic means to properly care
for the member during the State of Emergency. Further detail on FFS code coverage is provided below including links to specialized guidance for mental health,
substance abuse and OPWDD services.

March 2020 New York State Medicaid Update Special Edition pg. 3
Telephonic Payment Chart Explained
The chart has two basic sections. Lanes 1-2 are for use by fee schedule billers (primarily
practitioners in office-based settings) and lanes 3-6 are for all other billers that primarily
bill rates for clinic and other services. Practitioners that usually bill the fee schedule
directly should bill for telephonic services using lane 1 and 2 based on practitioner types
noted. Clinics should bill using lanes 3, 4 and 5 depending on FQHC status and
practitioner type. Lane 5 is for clinics and other programs to use for the noted
practitioners and should be used for any and all patient assessment and management
services that are appropriate to be billed telephonically unless otherwise noted. Lane 6
is reserved for all other services that do not fit into the first 5 lanes. More guidance will
be issued on lane 6 adding to the noted services but it is expected that over 90 percent of
all Medicaid telephonic billing should fall into lanes 1-5.

III. Telehealth

A. Definition of Telehealth

Telehealth is defined as the use of electronic information and communication technologies to

deliver health care to patients at a distance. Medicaid covered services provided via telehealth
include assessment, diagnosis, consultation, treatment, education, care management and/or
self-management of a Medicaid member. For purposes of the State of Emergency, this
definition is expanded to include telephone conversations.

B. Originating Site

The originating site is where the member is located at the time health care services are
delivered to him/her by means of telehealth. Originating sites during the State of Emergency can
be anywhere the member is located. There are no limits on originating sites during the State of
Emergency.

C. Distant Site

The distant site is any location including the provider’s home that is within the fifty United
States or United States' territories. The distant is the site where the telehealth provider is
located while delivering health care services by means of telehealth. During the State of
Emergency all sites are eligible to be distant sites for delivery and payment purposes including
Federally Qualified Health Centers for all patients including patients dually eligible for Medicaid
and Medicare. This includes clinic providers working from their homes or any other location
during the State of Emergency.

D. Telehealth Applications (Telemedicine, Store-and-Forward, Remote Patient

Monitoring)

NYS Medicaid has covered both remote patient monitoring provided by Certified Home Health
Agencies (CHHAs) for their patients and telemedicine for a number of years. NYS Medicaid has
recently expanded coverage of telehealth to include store-and-forward technology, additional
originating sites and additional practitioners. During the State of Emergency, all telehealth

March 2020 New York State Medicaid Update Special Edition pg. 4
applications will be covered at all originating and distant sites as appropriate to properly care for
the patient.

E. Telemedicine

Telemedicine uses two-way electronic audio-visual communications to deliver clinical health

care services to a patient at an originating site by a telehealth provider located at a distant site.

F. Store-and-Forward Technology

Store-and-forward technology involves the asynchronous, electronic transmission of a

member's health information in the form of patient-specific pre-recorded videos and/or digital
images from a provider at an originating site to a telehealth provider at a distant site.

1. Store-and-forward technology aids in diagnoses when live video or face-to-face contact

is not readily available or not necessary or in the case of the State of Emergency is
imprudent.
2. Pre-recorded videos and/or static digital images (e.g., pictures), excluding radiology,
must be specific to the member's condition as well as be adequate for rendering or
confirming a diagnosis or a plan of treatment.

G. Remote Patient Monitoring during the State of Emergency

Remote patient monitoring (RPM) uses digital technologies to collect medical data and other
personal health information from members in one location and electronically transmit that
information to health care providers in a different location for assessment and
recommendations. Monitoring programs can collect a wide range of health data from the point of
care, such as vital signs, blood pressure, heart rate, weight, blood sugar, blood oxygen levels
and electrocardiogram readings. RPM may include follow-up on previously transmitted data
conducted through communication technologies or by telephone.

Medical conditions that may be treated/monitored by means of RPM include, but are not limited
to, congestive heart failure, diabetes, chronic obstructive pulmonary disease, wound care,
polypharmacy, mental or behavioral problems, and technology-dependent care such as
continuous oxygen, ventilator care, total parenteral nutrition or enteral feeding.

IV. Telehealth Providers

During the State of Emergency, all Medicaid provider types are eligible to provide telehealth but
services should be appropriate for telehealth and should be within the provider’s scope of
practice.

V. Confidentiality

Services provided by means of telehealth must be in compliance with the Health Insurance
Portability and Accountability Act (HIPAA) and all other relevant laws and regulations governing
confidentiality, privacy, and consent (including, but not limited to 45 CFR Parts 160 and 164
[HIPAA Security Rules]; 42 CFR, Part 2; PHL Article 27-F; and MHL Section 33.13).

March 2020 New York State Medicaid Update Special Edition pg. 5
However, during the COVID-19 nationwide public health emergency, the Department of Health
and Human Services Office for Civil Rights (OCR) has issued a Notification of Enforcement
Discretion for telehealth remote communications. OCR will exercise its enforcement discretion
and will not impose penalties for noncompliance with the regulatory requirements under the
HIPAA Rules against covered health care providers in connection with the good faith provision
of telehealth during the emergency. https://www.hhs.gov/hipaa/for-professionals/special-
topics/emergency-preparedness/notification-enforcement-discretion-telehealth/index.html

All providers must take steps to reasonably ensure privacy during all patient-practitioner
interactions.

VI. Patient Rights and Consents

The practitioner shall confirm the member’s identity and provide the member with basic
information about the services that he/she will be receiving via telehealth/telephone. Written
consent by the member is not required. Telehealth/telephonic sessions/services shall not be
recorded without the member's consent.

VII. Billing Rules for Telehealth Services

Modifiers to be Used When Billing for Telehealth Services

Modifier Description Note/Example
Note: Modifier “95” may only be appended to
the specific services covered by Medicaid and
listed in Appendix P of the AMA's CPT
Synchronous telemedicine
Professional Edition 2018 Codebook. The
service rendered via real-time
“95” CPT codes listed in Appendix P are for
interactive audio and video
services that are typically performed face-to-
telecommunication system
face but may be rendered via a real-time
(synchronous) interactive audio-visual
telecommunication system.
Note: Modifier “GT” is only for use with those
Via interactive audio and video services provided via synchronous
“GT”
telecommunication systems telemedicine for which modifier 95 cannot be
used.
Via asynchronous Note: Modifier “GQ” is for use with Store-and-
“GQ”
telecommunications system Forward technology
Significant, separately
identifiable evaluation & Example: The member has a psychiatric
management (E&M) service by consultation via telemedicine on the same day
“25” the same physician or other as a primary care E&M service at the
qualified health care originating site. The E&M service should be
professional on the same day appended with the “25” modifier.
as a procedure or other service

March 2020 New York State Medicaid Update Special Edition pg. 6
Place of Service (POS) Code to be Used when Billing for Telehealth Services
POS Code Description
The location where health services and health-related services are provided or
received, through telehealth telecommunication technology. When billing
“02”
telehealth services, providers must bill with place of service code “02” and
continue to bill modifier “95”, “GT” or “GQ”.

A. Billing for Teledentistry Services

When billing for teledentistry services, modifiers cannot be used by dentists. Additional
guidance was issued in the January 2020 Medicaid update (see link below) which allows for two
dental codes “D9995” and “D9996” to be used in place of modifiers. Both dental codes
“D9995” and “D9996” along with “Q3014” were added to the dental fee schedule.

https://www.health.ny.gov/health_care/medicaid/program/update/2020/2020-01.htm

B. General Billing Guidelines

For individuals with Medicare and Medicaid, if Medicare covers the telehealth encounter,
Medicaid will reimburse the Part B coinsurance and deductible to the extent permitted by state
law.

C. Fee-for-Service Billing for Telemedicine by Site and Location (not telephonic)

When services are provided via telemedicine to a member located at an originating site, the
servicing provider should bill for the telemedicine encounter as if the provider saw the member
face-to-face using the appropriate billing rules for services rendered. The CPT code for the
encounter must be appended with the applicable modifier (“95” or “GT”).

Article 28 Clinic Originating Sites Billing Under Ambulatory Patient Groups (APGs) for
Telemedicine (not telephonic)

1. Institutional Component (Originating Site)

1. When services are provided via telemedicine to a member located at an Article

28 originating site (outpatient department/clinic, emergency room), the originating
site may bill only CPT code “Q3014” (telehealth originating-site facility fee)
through APGs to recoup administrative expenses associated with the
telemedicine encounter.

2. When a separate and distinct medical service, unrelated to the telemedicine

encounter, is provided by a qualified practitioner at the originating site, the
originating site may bill for the medical service provided in addition to “Q3014”.
The CPT code billed for the separate and distinct service must be appended with
the “25” modifier.

2. Practitioner (Professional) Component (Originating Site)

1. When the originating site is an Article 28 hospital (outpatient department/clinic,

emergency room) or Article 28 D&TC and a physician is onsite assisting or

March 2020 New York State Medicaid Update Special Edition pg. 7
 attending to the member during a telemedicine encounter, a physician claim
cannot be billed to Medicaid.

2. When a separate and distinct medical service, unrelated to the reason for the
telemedicine encounter, is provided by a physician at the originating site
including Article 28 hospitals or D&TCs, the physician, nurse practitioner,
physician assistant, or midwife may bill for the medical service provided. The
CPT code billed for the separate and distinct service must be appended with the
“25” modifier.

Article 28 Distant Sites Billing Under APGs for Telemedicine (not telephonic)

1. Institutional Component (Distant Site)

1. When the distant-site practitioner is physically located at the Article 28 distant

site, the distant site may bill Medicaid under APGs for the telemedicine encounter
using the appropriate CPT code for the service provided. The CPT code must be
appended with the applicable modifier (“95” or “GT”).

2. Practitioner (Professional) Component (Distant Site)

1. When the distant site is an Article 28 hospital outpatient department/clinic or an

Article 28 Freestanding clinic or the practitioners home and telemedicine
services are being provided by a physician, nurse practitioner, physician
assistant or midwife, the practitioner should bill Medicaid using the
appropriate CPT code appended with the applicable modifier (“95”).

Office Setting or Other Secure Location – Billing by Originating and/or Distant-Site

Practitioner for Telemedicine (not telephonic)

1. Practitioner (Professional) Component (Originating Site)

1. When a telemedicine service is being provided by a distant-site practitioner to a

member located in a private practitioner's office (originating site), the originating-
site practitioner may bill CPT code “Q3014” to recoup administrative expenses
associated with the telemedicine encounter.

2. When a telemedicine service is being provided by a distant-site practitioner to a

member located in a private practitioner's office (originating site) and the
originating-site practitioner provides a separate and distinct medical service
unrelated to the telemedicine encounter, the originating- site practitioner may bill
for the medical service provided in addition to “Q3014”. The CPT code billed for
the separate and distinct medical service must be appended with the “25”
modifier.

2. Practitioner (Professional) Component (Distant Site):

1. If the distant-site practitioner is providing services via telemedicine from his/her

private office or other secure location including the practitioner’s home, the
practitioner should bill the appropriate CPT code for the service provided. The
CPT code should be appended with the applicable modifier (“95” or “GT”).

March 2020 New York State Medicaid Update Special Edition pg. 8
Hospital Inpatient Billing for Telemedicine (not telephonic)

When a telemedicine consult is being provided by a distant-site physician to a member who is

an inpatient in the hospital, payment for the telemedicine encounter may be billed by the distant-
site physician. Other than physician services, all other practitioner services are included in the
All Patient Revised - Diagnosis Related Group (APR-DRG) payment to the facility.

Skilled Nursing Facility Billing for Telemedicine (not telephonic)

When the telehealth practitioner's services are included in the nursing home's rate, the
telehealth practitioner must bill the nursing home. If the telehealth practitioner's services are not
included in the nursing home's rate, the telehealth practitioner should bill Medicaid as if he/she
saw the member face-to-face. The CPT code billed should be appended with the applicable
modifier (“95” or “GT”). Practitioners providing services via telehealth should confirm with the
nursing facility whether their services are in the nursing home rate.

Federally Qualified Health Centers (FQHCs) Billing for Telemedicine (not telephonic)

1. FQHCs That Have "Opted Into" APGs: FQHCs that have "opted into" APGs should
follow the billing guidance outlined above for sites billing under APGs.

2. FQHCs That Have Not "Opted Into" APGs - FQHC Originating Sites:

1. When services are provided via telemedicine to a patient located at an FQHC

originating site, the originating site may bill only the FQHC offsite services rate
code (“4012”) to recoup administrative expenses associated with the
telemedicine encounter.

2. When a separate and distinct medical service, unrelated to the telemedicine

encounter, is provided by a qualified practitioner at the FQHC originating site, the
originating site may bill the Prospective Payment System (PPS) rate in addition
to the FQHC offsite services rate code (“4012”).

3. If a provider who is onsite at an FQHC is providing services via telemedicine to a

member who is in their place of residence or other temporary location, the FQHC
should bill the FQHC off-site services rate code (“4012”) and report the
applicable modifier (“95” or “GT”) on the procedure code line.

4. If the FQHC is providing services as a distant-site provider, the FQHC may bill
their PPS rate.

D. Application-Specific Telehealth Billing Rules

Telephonic
See preceding guidance.

Store-and-Forward Technology

1. Reimbursement will be made to the consulting distant-site practitioner.

March 2020 New York State Medicaid Update Special Edition pg. 9
 2. Reimbursement for consultations provided via store-and-forward technology will be paid
at 75 percent of the Medicaid fee for the service provided.

3. The consulting distant-site practitioner must provide the requesting originating-site

practitioner with a written report of the consultation in order for payment to be made.

4. The consulting practitioner should bill the CPT code for the professional service
appended with the telehealth modifier "GQ."

Remote Patient Monitoring (RPM)

1. Telehealth services provided by means of RPM should be billed using CPT code
"99091" (Collection and interpretation of physiologic data (e.g., Electrocardiography
(ECG), blood pressure, glucose monitoring) digitally stored and/or transmitted by the
patient and/or caregiver to the physician or other qualified health care professional,
qualified by education, training and licensure/regulation (when applicable) requiring a
minimum of 30 minutes of time).

2. A fee of $48.00 per month will be paid for RPM.

3. Providers are not to bill "99091" more than one time per member per month.

E. Medicaid Managed Care Considerations

1. Medicaid Managed Care (MMC) plans are required to cover, at a minimum, services that
are covered by Medicaid fee-for-service and also included in the MMC benefit package,
when determined medically necessary. Managed care plans should follow FFS
telehealth billing policy included in this guidance.

2. Questions regarding MMC reimbursement and/or documentation requirements should

be directed to the member's MMC plan.

VIII. Options to Support Members with Limited or Lack of Access to Devices and
Services

The following is a listing of helpful resources compiled for emergency assistance:

• Free Wifi/internet
o Charter Communications (Spectrum) and Comcast are giving households with
K-12 and college students, and those who qualify as low-income complimentary
Wifi for 60 days
o Familes who do not have the service will also receive free installation of the
service

o Both companies are expanding Wifi hotspots to the public within the company’s
available regions

o Call (844) 488-8395 (Charter) or (855) 846-8376 (Comcast) to enroll

o Individuals must call company after 60 days, or they will be automatically billed

March 2020 New York State Medicaid Update Special Edition pg. 10
 • Unlimited data
o Charter, Comcast, AT&T, and Verizon are offering unlimited data plans to
customers until May 13 for no additional charge

• Safelink Wireless
o Eligibility requirements must be met, which are set by each State where the
service is provided

o To qualify for Lifeline, subscribers must either have an income that is at or below
135% of the federal Poverty Guidelines, or participate in one of the following
assistance programs:
 Medicaid
 Supplemental Nutrition Assistance Program (SNAP) Food Stamps
 Supplemental Security Income (SSI)
 Federal Public Housing Assistance (Section 8)
 Veterans and Survivors Pension Benefit

o Service is limited to one person per household

o Call 1-800-SafeLink (723-3546) for enrollment and plan changes support

o Subscribers can use their own phones:

 SafeLink Keep Your Own Smartphone plan requires a compatible or
unlocked Smartphone. Most GSM Smartphones are compatible.
 Subscribers can get up to 350 minutes and 3GB of data, which includes
voice minutes and unlimited texts, voicemail, nationwide coverage and
4G LTE on 4G LTE compatible devices

IX. Useful Links:

• Department of Health COVID-19 Guidance for Medicaid Providers

https://health.ny.gov/health_care/medicaid/covid19/index.htm

• Department of Health COVID-19 Guidance for Providers:

https://coronavirus.health.ny.gov/information-providers

• CMS Telehealth Toolkit for General Practitioners:

https://www.cms.gov/files/document/general-telemedicine-toolkit.pdf

• CMS Guidance re Medicaid State Plan Fee-for-Service Payments for Services Delivered
Via Telehealth
https://www.medicaid.gov/medicaid/benefits/downloads/medicaid-telehealth-services.pdf

• General CMS Medicaid.gov Telemedicine Guidance:

https://www.medicaid.gov/medicaid/benefits/telemedicine/index.html

March 2020 New York State Medicaid Update Special Edition pg. 11
 • HHS Office for Civil Rights Guidance Regarding HIPAA and Telehealth:
https://www.hhs.gov/hipaa/for-professionals/special-topics/emergency-
preparedness/notification-enforcement-discretion-telehealth/index.html

• Medicare Guidance
Medicare Telemedicine Fact Sheet: https://www.cms.gov/newsroom/fact-
sheets/medicare-telemedicine-health-care-provider-fact-sheet

• Health Homes:
https://www.health.ny.gov/health_care/medicaid/program/medicaid_health_homes/policy
/docs/covid19_guidance_health_homes.pdf

• Children’s HCBS Providers:

https://www.health.ny.gov/health_care/medicaid/program/medicaid_health_homes/policy
/docs/covid19_guidance_health_homes.pdf

• Children and Family Treatment and Support Services’ (CFTSS) Providers:

https://www.health.ny.gov/health_care/medicaid/redesign/behavioral_health/children/doc
s/covid19_cftss_guidance.pdf

• Homeless Shelters and Supportive Housing:

https://coronavirus.health.ny.gov/system/files/documents/2020/03/guidance_homeless_s
helters_supportive_housing.pdf

• Home Care:
https://coronavirus.health.ny.gov/system/files/documents/2020/03/03-16-
20_home_care_services.pdf

• Adult Care Facilities:

https://coronavirus.health.ny.gov/system/files/documents/2020/03/adult_care_guidance.
pdf

• NYS Office of Mental Health (OMH):

https://omh.ny.gov/omhweb/guidance

• NYS Office of Addiction Services and Supports (OASAS):

https://oasas.ny.gov/system/files/documents/2020/03/telepractice_waiver-update.pdf

• The Office for People With Developmental Disabilities (OPWDD):

https://opwdd.ny.gov/news_and_publications/coronavirus-guidance-opwdd-service-
providers

X. Questions:

• Medicaid FFS telehealth/telephonic coverage and policy questions may be

directed to the Office of Health Insurance Programs (OHIP) Division of Program

March 2020 New York State Medicaid Update Special Edition pg. 12
 Development and Management at (518) 473–2160 or
Telehealth.Policy@health.ny.gov.

• Medicaid FFS coverage and policy questions may be directed to the Office of Health
Insurance Programs (OHIP) Division of Program Development and Management at
(518) 473–2160 or FFSMedicaidPolicy@health.ny.gov.

• Questions regarding MMC reimbursement and/or documentation requirements should

be directed to the enrollee's MMC plan.

• Questions regarding FFS claiming should be directed to the eMedNY Call Center at
(800) 343–9000

March 2020 New York State Medicaid Update Special Edition pg. 13